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FAQ

1. How to Place an Order?
Customers can select the desired product style and model on our company's website, upload their own images and enter customized text, and complete the order and payment process according to the procedure.

2. How to Confirm Design and Printing Results?
Customers can preview their own designs and printing results through the preview function provided on the website before placing an order.

3. Can I Change or Cancel an Order?
After placing an order, customers cannot change the product model/style or shipping address. Changes or cancellations are not accepted after placing an order. It is recommended that customers carefully confirm the design and purchase information before placing an order.

4. What if the Product has Quality or Printing Issues?
If there are any problems with the product itself, customers must email info@papery.art with product photos on the day of receipt to submit an application. The product photos must clearly show the condition of the product. We will evaluate the situation and determine whether to accept the return. We may require customers to provide more detailed relevant documents.

If we accept the return request, customers must return the product to the designated address of our company, and the product must be in the same condition as when it was received, unused or undamaged. Customers must bear the cost of return shipping.

5. Can Products be Returned or Exchanged?
Custom-made products do not accept any form of return or exchange, except for errors in the product style or customized text content caused by our company.

6. Can I Use Two or More Discount Codes in One Order?
Only one discount code can be used per order.

7. How Can I Know if I Have Successfully Placed an Order?
Customers will receive a confirmation email from our company upon successful placement of an order. Customers can also log in to their account to view order history and track recent orders.

8. Why Can't I Receive the Order Confirmation Email?
If the customer's registered email address is a Hotmail account, the order confirmation email may be in the spam or junk mail folder. If the email cannot be found, please email info@papery.art for further investigation.

9. How Can I Check the Shipping Status?
After the order is shipped, customers will receive a shipping notification email from a third-party logistics platform. The email will include the logistics company's waybill number and status for customers to track the progress of the shipment.

10. How to Contact Customer Service of Our Company?
Customers can email info@papery.art to submit inquiries, special requests or feedback. Our customer service team will contact customers as soon as possible to provide corresponding support and solutions. Customers can also view the terms and conditions on our website to learn more about orders, printing, and other information.